Your satisfaction is important to us. The information provided below summarizes our standard shipping policies:
We process customer orders every business day, Monday through Friday. Residential customer deliveries are made by our carriers Monday through Saturday. All commercial deliveries are made Monday through Friday. Our carriers do not deliver on national holidays and Sundays. All U.S. military shipments are shipped via the U.S. Postal Service. Our goal is to ship all orders within one business day of payment verification. Orders requiring expedited service must be received, processed, and have the payment verification process completed by 12 PM EST to be shipped that same business day.
*We cannot accommodate requests for expedited service for orders paid with a money order, check or PayPal e-check.
**Also, please note that we cannot process orders with Post Office Box addresses.
Economy shipping is an economical way for customers to save on shipping costs when expedited delivery service is not necessary and shipping in the continental U.S. Typical transit time usually average 5 business days. Deliveries to certain remote areas may experience slightly longer transit times. You will receive a tracking number and an estimated delivery date via email once your order has been shipped from our facilities.
Some customers may choose to utilize the Ground selection for deliveries within the continental U.S. Delivery times vary by location; Transit times usually average 4 business days following shipment from our warehouse facilities.
We offer several options for expedited shipments for U.S. customers:
Expedited orders are not delivered on Saturdays. Orders for expedited service must be processed by 12 PM EST to be shipped that day. We cannot accommodate requests for expedited service for orders paid with money order, check or Paypal e-check.
Customer orders to Alaska, Hawaii and Puerto Rico are shipped via 2 Day. Typically, these orders are delivered within 2 business days to most areas in Alaska, Hawaii and Puerto Rico. We do not offer ground service to these locations due to remote location limitations that often arise via typical ground and/or home delivery service.
Orders to Canada are shipped via standard international economy service. Delivery to most locations within Canada is typically within 2 to 3 business days from the time the orders leave our facilities. Military orders and items shipped directly from our manufacturing partners may take more than 2 to 3 days to reach you. Please note that all Canadian shipments are subject to Canadian Sales Taxes (both Federal (GST) and Provincial (PST or QST)). Please contact your local customs office for more details. These taxes are paid by our carrier and customers must reimburse our carrier for these charges at the time of delivery. All shipments outside of the U.S. must include a commercial invoice. The declared value for each shipment will be based on the retail value of the items included in the shipment. We are prohibited by law from lowering or changing the amounts for any declared values. In accordance with the North American Free Trade Agreement (NAFTA), shipments from the U.S. to Canada are eligible for preferential tariff treatment. Shipments outside of the U.S are subject to inspection by customs and border security authorities.
Duties and taxes are not refundable, even in the event of a refused delivery.
Our goal is to ship all international customer orders within one business day of payment verification. Certain items usually ship directly from the manufacturer and are not stocked in one of our warehouses (including custom clubs and personalized items) which must first be shipped to us from the vendor. These items may take up to 4 to 6 weeks before shipping to the destination country. We do not make partial shipments for international orders; thus all international orders will ship once all items are in stock.
All orders to customers outside of the U.S. and Canada are shipped via standard international economy service. Typically, customer orders are delivered after leaving our facilities within 2 to 5 business days to most metropolitan areas throughout the world. Military orders and items shipped directly from our manufacturing partners may take more than 2 to 5 business days to reach you. Please note that customers are responsible for payment of all duties, taxes and other import fees imposed on shipments at the time of delivery. These charges are beyond our control and vary from country to country. We encourage you to contact your local customs office for more details. These duties and taxes are paid by our carrier and customers must reimburse our carrier for these charges at the time of delivery. All shipments outside of the U.S. must include a commercial invoice. The declared values on the invoice for each shipment must equal the purchase price of the items included in the shipment. We are prohibited by law from lowering or changing the amounts for any declared values. Shipments outside of the U.S are subject to inspection by customs and border security authorities.
All APO/FPO shipments must be shipped via the U.S. Postal Service Priority mail. All orders are shipped from our facilities within one business day of payment verification. These shipments periodically take from 2-4 weeks for delivery. If these shipments are not delivered within 75 days or more, a claim can be submitted with the U.S. Postal Service. Please contact us for details.
We charge flat rates for all shipments to customers within the continental U.S. No matter how many items you purchase, all shipments within the continental U.S. utilize the following flat rates**:
A flat rate of $29.99 is charged for all customer deliveries to Alaska, Hawaii and Puerto Rico.
Shipping rates used for deliveries to all international customers, including Canada, are based on the weight of the items ordered as well as the zone of the shipping destination. To provide each customer with the most competitive shipping rates, we have grouped all items into four product categories and all international countries into five zones. Shipping rates will be based on the highest product category of any item purchased and the zone of the shipping destination. No add-on rates apply.
Details of product categories and international zones are summarized below:
International Shipping Zones:
International shipping rates are as follows (ALL RATES IN U.S. DOLLARS):
Shipping rates examples are as follows:
Example 1: The shipping charges for a customer in Canada that purchases a glove and an iron set will be $34.99.
Example 2: The shipping charges for a customer in Australia that purchases a driver, fairway and hybrid will be $44.99.
Example 3: The shipping charges for a customer in India that purchases an iron set and additional wedge will be $64.99.
Example 4: The shipping charges for a customer in Brazil that purchases a driver and a golf bag will be $104.99.
Please remember that these rates do not include any duties, taxes or other import fees. These costs are the responsibility of the customer.
If your country is not listed above, we do not ship to that location.