I received my putter today and I bought it in very good condition when I received it my putter looked like it was in good or even worse condition so I called to see if I can exchange it. Rep named Alex answered the phone and was no help and just told me to pay formy return label. WWouldn't exchange it out for me. Just awful customer service if you receive her on the phone when you call ask to speak with someone else. But other then that I like this putter.