Pros- it is very versatile. I have used it in the rough, off the fairway, and off the tee. It does play long and still provides opportunity to work the ball.
Cons- It feels longer than a typical 3 iron, which might make some people who are used to shorter iron type hybrids feel uncomfortable.
I can't speak for any of the people who are unhappy with Global Golf, but I can say my experience was AS GOOD AS IT GETS! I ordered a "mint" condition utility club on Sunday afternoon, and received what appeared to be a new club (even shrink wrapped) on Wednesday (three business days). I was able to track the package via the website and notice provided Global Golf. They provided everything as promised at the best price I could find on the web.