Returns

• Pre-owned Clubs
• Certified Pre-owned Clubs
• New Golf Products
• Shipping Promotions
• Warranty Claims
• Condition Issues
• Return Shipping Charges
• Items Damaged in Shipping
• International Returns
• International Shipping Problems
• How to Return Items

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Pre-owned Clubs
You may return any pre-owned item for any reason within 14 days of receipt of the product for a complete refund (of the product price), provided that the return meets the below conditions:

1. A Return Authorization (RA#) must accompany any return. To receive a RA number, please call our customer service team at 866 843-0262.
2. Product must be returned in the same condition as it was sold. It must not be used nor altered and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, a 15% restocking fee will be applied. Please include the RA# clearly written on the outside of the shipping carton. You must also include a copy of the original sales receipt or shipping confirmation.
3. Refunds will be issued for the product price (and any applicable sales tax) only. Original shipping charges are not refundable (except in certain situations).
4. Requests for returns after 14 days but within 30 days will be granted, but are subject to a 15% restocking fee. Requests for returns after 30 days will not be granted.

Refunds will be issued within 15 days of receipt and inspection of the items. Additional information is provided below.

Certified Pre-owned Clubs
You may return any certified pre-owned item for any reason within 14 days of receipt of the product for a complete refund (of the product price) or exchange, provided that the return meets the below conditions:

1. A Return Authorization (RA#) must accompany any return. To receive a RA number, please call our customer service team.
2. Product must be returned in the same condition as it was sold. It must not be used nor altered and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, a 15% restocking fee will be applied. Please include the RA# clearly written on the outside of the shipping carton. You must also include a copy of the original sales receipt or shipping confirmation.
3. Refunds will be issued for the product price (and any applicable sales tax) only. Original shipping charges are not refundable (except in certain situations).
4. Requests for returns after 14 days but within 30 days will be granted, but are subject to a 15% restocking fee. Requests for returns after 30 days will not be granted.

Refunds will be issued within 15 days of receipt and inspection of the items. Additional information is provided below.

Certified Pre-owned Clubs have a 12 month Limited Warranty against all manufacturing defects in materials and workmanship. If your club is found to have a factory defect, our commitment is to promptly replace it or refund your money in full.

New Golf Products
You may return or exchange any non-pre-owned item within 30 days of product receipt for any reason. Please note that any golf club that is not a current in-line model product (not sold under MAP guidelines) is considered pre-owned. Non-pre-owned items will be eligible for return or exchange and a product price refund will be issued based on the following conditions:

1. A Return Authorization (RA#) must accompany any return. To receive a RA number, please call our customer service team at 866 843-0262.
2. The product must be returned in the same condition as it was sold and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, a 15% restocking fee will be applied. Please include the RA# clearly written on the outside of the shipping carton. You must also include a copy of the original sales receipt or shipping confirmation.
1. Apparel, shoes, bags, headwear and accessories must not be used and must be in a complete resalable condition, meaning all inserts, tags and other items must be included and attached. If these have been used, the return will not be accepted.
2. Books, DVD’s and electronic devices must be unopened and include all inserts, documentation, etc.
3. Personalized or customized orders are not eligible for return.
4. Refunds will be issued for the product price (and any applicable sales tax) only. Original shipping charges are not refundable (except in certain situations).
5. Requests for returns after 30 days of product receipt will not be granted.
6. Free goods, received as part of a promotion, are not eligible for return or exchange.
7. Refunds will be issued within 15 days of receipt and inspection of the items.
8. All refunds will be applied to the original form of payment.

Shipping Promotions
If a free shipping or similar promotion was applied to a prior order, the amount of that promotion will be deducted from the amount refunded to the customer for any returned items. This excludes those returns that result from the error of Global Golf or product exchanges.

Warranty Claims
If you have any warranty issue, please call us and we will be happy to help. Warranty claims are at the total discretion of the manufacturer. Details regarding warranty coverage are found on the manufacturer’s website. In most cases, warranty coverage is void if any alterations have been made to the original club. For non pre-owned orders, products may be returned anytime during the manufacturer’s warranty period. For pre-owned clubs, warranty coverage may or may not be in effect. The customer is responsible for return shipping charges on warranty return items. Once item is replaced or repaired the item will be shipped to you free of charge. Please consult the manufacturer’s website for more information or call us for assistance.

Condition Issues
We have a dedicated staff of receiving personnel with extensive golf experience who inspect and rate each pre-owned club. If you believe that your club was incorrectly rated, you may return the item in accordance with our pre-owned golf club product return guidelines. If we verify that your club was incorrectly rated, we will reimburse your return shipping charges.

Return Shipping Charges
Customers must pay for all costs, including shipping, taxes and duties, to return items to us. We strongly urge you to insure all return shipments as you will bear the risk of loss. In the case of a return that was caused by our error, we will either reimburse your return shipping cost, provided that you include your shipping cost receipt in the return, or issue a carrier call-tag. Those situations include:

• Item, other than what was ordered, was shipped to you.
• Item was incorrectly rated.
• Item received was defective or damaged in shipping.

Items Damaged in Shipping
On limited occasions, items will be damaged in shipping. We insure each shipment. In these cases, we will file a claim with our shipping services provider and make arrangements to retrieve the item. If your shipment is damaged, if possible please do not open the box or remove any of the contents. Our carrier reserves the right to inspect any and all damaged items. Please report claims for damage within three business days of receipt.

International Returns
International returns follow our standard return policy for either pre-owned or non-pre-owned clubs. In addition, customers are responsible for all shipping charges, duties , taxes and other import fees. If we verify that the return was due to our error, we will issue you a complete refund, including return shipping, provided that proof of charges paid is provided.

International Shipping Problems
If you have a problem with your shipment, such as delivery or damage issues, please call our customer service team as soon as possible. While these issues are rare, they do occur. Each item is insured. When you call, please have the order number available. If your shipment arrives damaged, if possible, please do not open the box or remove any of the packing materials or contents. Call us as soon as possible with your order number and we will process a damage claim with our carrier. We can only ship you a replacement item once the claim has been processed with our carrier. Our carrier reserves the right to inspect the package after a claim has been filed. You may be required to sign a verification of the damage or loss.

How to Return Items
If you need to return an item, please follow these instructions:

1. Call our customer service at 866-843-0262 / US or 001-919-719-7950 / International .
2. Request a RA number. (If we need to issue a call tag, we will give you those instructions)
3. If your return meets our product return guidelines, you will be issued a RA number authorization.
4. Please ship the item, in the original carton, and include all inserts, tags, accessories, etc. You are responsible for the return shipping cost, including any and all taxes and duties. We suggest that you insure the shipment, since you will bear any risk of loss.
5. Once your return is inspected and processed usually within 15 days of receipt, we will issue the appropriate refund or credit. All refunds will be issued in US currency.