What is the 30-Day Playability guarantee?
We are proud to offer a 30-Day Playability Guarantee for certain products. The 30-Day Playability Guarantee allows you to return a club within 30 days of purchase if you are unhappy with its performance. If a product is eligible for the Guarantee, the 30-Day Playability Guarantee icon will be prominently displayed on the product page.
30-Day Playability Guarantee - Terms and Conditions
- Offer applies only to those products that have the 30-Day Playability Guarantee icon on the product page.
- The club must not be altered in any way, including, but not limited to, shaft or grip changes and must exhibit only normal wear.
- GlobalGolf is not responsible for the return shipping and associated costs.
- No cash refunds will be made. All 30-Day Playability Guarantee returns are eligible for store credit only.
- Store credits will be issued for the product purchase price and any applicable sales tax only. Refunds for shipping charges from the initial purchase will not be made. Any shipping discounts allowed on the initial purchase will be charged to customer and reduced from the final value of the store credit issued for any returned items.
- To receive full product credit, all parts, accessories, literature, tools and headcovers (if applicable) must be returned with the product.
- Custom club orders are not eligible for the 30-Day Playability Guarantee. Custom clubs include all products that deviate from the standard loft and lie angle specifications of the manufacturer.
- To qualify for the 30-Day Playability Guarantee, the return must be submitted either by phone or online within 30 days of the original date of purchase. Any returns submitted after the 30-day period will be considered pre-owned and will receive store credit based on the pre-owned trade-in value of the club at the time of receipt.
- GlobalGolf reserves the right to rescind or alter the 30-Day Playability Guarantee at any time.
30-Day Playability Guarantee - Return Instructions
If you wish to return a product that is eligible for the 30-Day Playability Guarantee, you must contact us within thirty days of the original purchase, and follow these simple steps to receive a replacement or store credit:
- Call our customer service group toll free at 866-843-0262 to begin the 30-Day Playability return process.
- Inform the customer service representative that you would like to return your item by taking advantage of the 30-Day Playability Guarantee. Our customer service personnel will issue a Return Authorization number and send an email directly to you with a product return form for you to complete and send with the product back to our facility.
- Once your return is inspected and processed, the appropriate credit will be issued, generally within 15 days of receipt of the club.
Still need help?
Email one of our Customer Service Representatives for personalized support.