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How can I track the status or my order?
You can track the status of your order by viewing the Track Orders Page http://www.globalgolf.com/secure/orders/tracking.aspx. Enter your Order ID and email address. Once your order ships, you will be emailed a shipping notification with a UPS tracking number. For a detailed tracking status, visit UPS.com. Please see our General Information page for more details.
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I can’t find a particular club, what should I do?
You can set up a Product Alert on the My Accounts page. You are required to maintain an account with Global Golf to use this feature. Once established, you will receive an email when we receive a particular club that you requested. Unfortunately, we are unable to hold this product until check-out is completed. Please see our General Information page for more details.
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Can I return my item?
Yes. You can return pre-owned items within 14 days of receipt for any reason. You can also return a non pre-owned item for any reason within 30 days of receipt. Please see our Returns page for more details.
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I received the wrong item, what do I do?
If you received an item other than what was ordered, please call 866-843-0262 or email us at orders@globalgolf.com as soon as possible.
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What if my item got damaged in shipment?
If your item was damaged during shipment, please call 866-843-0262 or email us at orders@globalgolf.com as soon as possible. We will make arrangements with UPS to retrieve the damaged item.
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Can you recommend a club?
Yes. Our knowledgeable Golf Specialists would be happy to help you choose the club that’s best for your needs. Please give them a call at 866-843-0262 or send them an email at golfsupport@globalgolf.com.
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Where do you purchase used clubs?
All of our pre-owned clubs come from authorized off-course retailers, pro-shops or directly from equipment manufacturers. Global Golf has sourcing relationships with many of the industry’s leading retailers and manufacturers.
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Is your website secure?
Yes. We utilize the latest industry standard encryption protocol (SSL) to secure your transactions. Our website is monitored 24 hours a day and is scanned daily by Hacker Safe ®. In addition, we are fully PCI compliant.
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Do you take trades?
We currently do not accept consumer trades. However, our Global Golf Pricebook is the national standard for establishing used club values. This Price Book is used by leading retailers across the US and Canada. You can use it to look-up a current trade-in value and take it to any retailer that participates in the Global Golf program. If your retailer does not participate in the Global Golf program, have them contact us.
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Do you take actual golf club photographs?
In most cases, we take actual images of each pre-owned golf club. In other cases, we use a representative image of that same club in the same condition.
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What is a close-out?
A close-out is a new product that is no longer in the current product line of the manufacturer and is offered at an attractive value. Because of our industry relationships, we have access to a vast number of close-out golf clubs, bags, apparel, shoes and other products.
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Do you sell current in-line clubs?
Yes. In addition to pre-owned and close-out clubs, we sell current in-line models for most manufacturers. If you are looking for a particular current in-line model and do not see it listed on the website, please give us a call at 866 843-0262.
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Are your clubs under warranty?
All new current in-line golf clubs that we sell are sold under manufacturer warranty. In some cases, a pre-owned or close-out product may be eligible for warranty coverage. If you have a warranty issue, please give us a call. Please see our Returns page for more information.
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When can I expect my shipment?
Shipment times vary depending upon the final destination. All shipments, excluding APO and manufacturer drop shipments, are sent via UPS. We ship every business day and most orders ship within one business day, excluding weekends and holidays. For more information, visit our Shipping page.
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What is a drop ship?
A drop ship is a shipment originating directly from the manufacturer. If we do not have a particular new item in stock, we will request the manufacturer to ship that item directly to you. We are unable to provide tracking information for drop shipments, however you may call or email us for that information.
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I’m outside of the US, how much does it cost for shipping?
Global Golf ships to over 50 countries via UPS. The cost of shipment depends on the item (weight and size) that you have purchased from us. Please see our Shipping page for detailed rate information. Also, remember that our shipping rates do not include duties, taxes and other import fees. These costs are the responsibility of the customer. UPS pre-pays these charges and the customer must reimburse UPS upon delivery.
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If I buy multiple items, do I get a shipping discount?
Yes. When you purchase multiple items, you will be eligible for the Add-on shipping rates. Please see the Shipping page for more details.
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What does Certified Pre-owned mean?
Certified Pre-owned products are golf clubs that undergo a detailed inspection and cleaning, include a new grip and headcover and come with a 12-month limited warranty from Global Golf. For more information, please visit the Certified Pre-owned Page. Please allow up to 48 hours to process a CPO product.
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How do you rate your clubs?
All of our pre-owned golf clubs are inspected and rated based on appearance and playability condition. A review of our condition ratings, can be found on the Condition Guide page.
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Do you sell FootJoy shoes?
Yes we do sell FootJoy golf shoes on globalgolf.com, View our FootJoy golf shoes.
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How do I know that these used clubs are genuine?
We fully guarantee that all the pre-owned clubs we sell are genuine. We purchase all of our clubs from authorized retailers or directly from manufacturers. If for any reason you have concerns about the genuineness of your club, please give us a call. Please see our return policies for more details. To learn more about our identifying counterfeit golf clubs, please visit out Golf Articles page.
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Can I get a club serial number?
Given the large number of pre-owned clubs that we process daily, we are unable to record serial numbers on each and every item. However, we guarantee that each pre-owned item we sell is genuine.
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Do you have a Privacy Policy?
Your privacy is of great concern to us. Please review our Privacy Policy.
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Are you an authorized retailer?
Yes. Global Golf and our sister site, Golf Shoes Only, are currently authorized Internet retailers with many leading manufacturers, including TaylorMade-adidias Golf, Callaway Golf, Nike Golf, FootJoy, Mizuno and many others.
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Where will you ship products? What countries do you serve?
We ship to over 50 countries, and include most major countries. For a complete list, please visit our Shipping page.
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How do I change my Golf Magazine subscription?
When you purchase an item from Global Golf over $25 USD, you are entitled to receive a free 12 month subscription to Golf Magazine (12 issues, $24.95 value). Limit one subscription per household. This offer is valid to US and Canadian customers only.
Click here for rebate instructions.
If you need to change your subscription, please contact Golf Magazine directly.
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